Does anyone have experience of selling their technical services to a third party? We have been approached to provide techical support to a third party, so we need to come up with a competative cost and agree KPI's. Has anyone done this before and if so can you offer any advice?
Hi Ian, one of the major problems is the guarantee of replacement parts for equipment. As you are not the owner of the equipment some manufacturers at best might increase the price of replacement parts and at worst refuse to sell you any. This is one of the difficulties I had when I was asked to provide technical service to a private clinic. Good luck, Gerry
It would be our Trust that would have the contract with then third party and we would be sourcing parts for the same machines we have in the Trust, so availalblity should not be an issue. But thanks for the comment.